Hastings Deering

The essentials of a Customer Support Agreement

A CSA is any arrangement between you and Hastings Deering that helps you lower your cost per unit of production. Agreements are custom-made to fit your unique business needs within Papua New Guinea and Solomon Islands and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be certain that Hastings Deering PNG and SI will provide you with careful planning and ongoing attention designed for your financial success.

When you have a CSA with Hastings Deering, you have more time to do what you do best, and that is, operate your business. Trained dealer technicians assist you by maintaining your equipment and efficiently reducing operating costs. In the end, everyone's goal is the same: helping you get more work done at the lowest possible cost.

It could be argued that the most important component of any CSA is flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is a customised, scalable plan. Whatever your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may be for one piece of equipment or an entire fleet or as many pieces of equipment as you wish. Hastings Deering PNG and SI will work with you to determine the best strategies to ensure productivity is at its maximum and costs are minimised for both your Cat and non-Cat equipment.

A Partnership That Rolls Up Its Sleeves

A CSA is a partnership between you and Hastings Deering PNG and SI that will help you and your business be successful by leveraging the equipment management expertise of your equipment. When you and Hastings Deering team up with a CSA, you get more than just a piece of Cat iron, you get the earnest attention of Hastings Deering.

You buy the best in heavy equipment and machinery because you can rely on it to get the job done. Caterpillar secures your investment with a standard warranty that provides 6-12 months of hassle-free operation. But the lifespan of Cat machines well exceeds that period of time, so Hastings Deering PNG and SI offers Equipment Protection Plans, which protect you for the long haul. Backed by Cat Financial Insurance Services, Equipment Protection Plans wrap around the factory warranty, ensuring that your investment is safeguarded beyond the standard period.

With coverage across three levels, you choose the option that best suits your needs and your budget, whether Powertrain, Powertrain + Hydraulic, or the most comprehensive, Premier. Each will add valuable years and hours of operation to your Standard Warranty period, keeping major repair costs from negatively impacting your business’s finances.

Extended service coverage (ESC), extended peace of mind

Through Hastings Deering, extend the period of the Standard Warranty with Extended Service Coverage (ESC). Because it is transferable, it may increase the resale value of your Cat truck, marine vessel, or generator set. Most of all, it offers extended peace of mind.

ESC offers surety against unexpected repair bills by providing parts and labour reimbursement for covered components, less any applicable deductible. It’s also a hedge against rising parts and labour costs. The broad range of coverage options, which you can tailor to suit your business’s needs within Papua New Guinea and Solomon Islands, combined with simple pricing terms, provides confidence and peace of mind about your power system's ongoing performance. ESC is available for Electric Power, Industrial, Marine, Petroleum, Rail, On-Highway and Cat Vocational Trucks.