View all specificationsAdd to compareView attachmentsSave for laterView all downloads

Equipment Management

Cat Remote Troubleshooting

Remote Troubleshoot allows your Cat dealer to run testing while the machine is operating. Once the problem is identified, a technician can fix it with the correct parts and tools the first time, saving time and money. Remote Troubleshoot decreases maintenance time and keeps your machine running with maximum efficiency.

Find a centre

24/7 customer support

Our world-class support network includes workshop and field technicians throughout Queensland and Northern Territory.

Learn More

Genuine Cat parts

Cat machinery and Cat Genuine Parts are genuinely better together. They deliver better reliability and performance, and they are better value to.

Learn More

HDAdvantage

HDAdvantage® is a hassle-free support and maintenance program that takes the guesswork out of machine ownership.

HDAdvantage Program

Overview

Remote Troubleshoot allows your Cat dealer to run testing while the machine is operating. Once the problem is identified, a technician can fix it with the correct parts and tools the first time, saving time and money. Remote Troubleshoot decreases maintenance time and keeps your machine running with maximum efficiency.

Overview

Remote Troubleshoot

Remote Troubleshoot* enables your Cat® dealer to run diagnostic testing on your connected machine, pinpointing potential issues while the machine is in operation. Dealer technicians can efficiently diagnose the cause of a fault code or alarm. If a repair is required, Remote Troubleshoot ensures the technician arrives with the correct parts, service tools, and instructions, allowing the repair to be completed correctly in a single visit. This helps your machine be back up and running as soon as possible, saving you time and money.<br /><br />Benefits:<ul><li>Remote diagnostic testing on machines that are in operation.</li><li>Cat dealer receives vital machine information, allowing timely consultation on the best course of action.</li><li>Technicians are sent with the correct information, parts, tools, and instructions to perform repairs in the shortest time possible.</li><li>Issues are resolved more quickly with less downtime.</li><li>Improved jobsite efficiency, saving you time and money.</li></ul><em>* Caterpillar rolls out products and services in each of its territories at different time intervals. Although every effort is made to ensure that product information is released only after Caterpillar has received confirmation from our dealer network, our plants, and our marketing subsidiaries that products and services are available in the relevant region, please verify with your local dealer for product availability and specifications.</em>

Have a question ?

24/7 Lorem ipsum dolor sit amet

Ask us
Services & Support BG Image

Services & Support

Hastings Deering; YOUR ADVANTAGE

Customer support

Hastings Deering field service is available 24 hours a day, 7 days a week, to ensure we can keep you moving whenever and wherever you are.

Equipment servicing

Hastings Deering field service is available 24 hours a day, 7 days a week, to ensure we can keep you moving whenever and wherever you are.

HDAdvantage

Hastings Deering field service is available 24 hours a day, 7 days a week, to ensure we can keep you moving whenever and wherever you are.